A GST of 18% is levied on the prices mentioned above, as per government regulations.
Read the frequently asked question carefully for more clarity on the above offering.
Frequently Asked Questions & Answers
Q. What is BuildaStore ?
A. BuildaStore is a DIY platform which offers end to end eCommerce solution, right from your website creation to payment, marketing and logistics. Based on SaaS technology, we offer a complete and easy pathway to kickstart their online business and start selling
Q. How Should I Get Started?
A. Well, you can contact our eCommerce Advisor at +91-996239005 to know more about BuildaStore platform and plans. You can also create a FREE 14 day trial store to get the look and feel of our platform. During this trial store, you can upgrade anytime to our paid plans. You can check all BuildaStore features offered in each of them here. To create your free trial store, click on this link
Q. How Much Time Will It Take To Setup My Online Store?
A. That depends upon your store setup requirements and catalog. On an average, a store is setup between 1-3 days of sign up, including website, cataloging, payment gateway and logistics.
Q. My Technical Knowledge Is Almost Zero. Can I Still Create My Online Store On BuildaStore?
A. Ofcourse! That’s the beauty of BuildaStore platform that even a non-technical person can create a basic online store easily. Also, for your help, we offer you knowledgebase, video tutorials, email & chat support for any queries.
Q. What is Go Live Support?
A. In order to help you create online store on BuildaStore and make our panel more familiar with you for future use, we offer you 14 days Go Live Support . For these 14 days, a Project Manager will be allotted to you, who will provide complete assistance in website creation, payment gateway integration and resolve your queries in no time.
Q. I Already Have An Online Store On Another Ecommerce Platform. Can I Switch?
A. Yes, you can easily migrate from any eCommerce platform to BuildaStore. All your products, customers, images and variations can be easily imported from .csv or .xml file.
Q. I Already Have A Domain Name. Can I Use That?
A. Yes. You choose your own Domain name for your online store and sell products in our own brand name.
Q. Will The Customer Face A Delay In Loading The Pages As The Number Of Products/Traffic Increase?
A. Not at all. BuildaStore Uses Dedicated Server and Uses CDN Content Delivery Network (CDN) services. This has made BuildaStore, the fastest SaaS based eCommerce platform. In short, you don’t have to worry about huge traffic as we are all set for it.
Q. Is my online store and data safe with BuildaStore?
A. We will never share your data or personal information with anyone without your permission. As far as your online store is concerned, we offer you secured payment gateway so that your customer can make payments without any risk. You can also go for SSL certification for your online store to make it more secure. Contact our sales representative to know more about SSL certification.
Q. What kind of support will I get from BuildaStore?
A. After your store has been created, we will offer you complete support in managing your store. Other than 24/7 access to our knowledgebase, video tutorials and blogs, you will also get email, phone and chat support from our representatives. For certain plans, priority support is also available.
Q. Can I use my own hosting?
A. No, As we are offering a SaaS based platform, hosting will be provided from our end using AWS.
Q. What is the surety of business on your platform?
A. We are offering you platform for your eCommerce website. As we are not a marketing company so we can’t give any commitment on your business but we have tools which you can use to market your website and track your marketing data.
Q. How your platform is different from competition ?
A. We have end to end eCommerce Solutions. We have features like Customer grouping, discount code engine, Cart Rules & many more which are not available with competition or you need to pay extra for the same. On hosting side, our platform is more scalable as we are using AWS server along with CDN which results in faster loading of your website.
Q. What is the surety of business on your platform?
A. We are offering you platform for your eCommerce website. As we are not a marketing company so we can’t give any commitment on your business but we have tools which you can use to market your website and track your marketing data.
Q Why you guys are charging recurring fee while website development is a One Time activity?
A. As BuildaStore is SaaS platform and SaaS platforms work on subscription model only. Beauty of SaaS is that you don’t need to develop the website from scratch. Everything is developed and all the tools are available. You can just subscribe and start your website. Now, why you need to pay recurring money is because we are providing you constant support in terms of technological updates, hosting, technical support and load balancing on your website. It’s like you are outsourcing your technical support.
Q. Do I need to register my business for associating with BuildaStore?
A. We would suggest you to get your business registered so that you don’t face any legal issues in near future. Well, BuildaStore don’t have such requirements, you can start as an individual as well.
Q. I already have a website for my business, can I just use the payment Gateway from your end?
A. No, if you want payment gateway, you need to subscribe with our platform.
Q. Do you guys support multivendor feature?
A. Yes, In our Enterprise Plan we Support Multivendor Feature .
Store Setup (Themes, Cataloging, Customization)
Q. Do We Have To Pay Extra For The Themes?
A. There is no Extra charge for the Themes. For users who chose either of plans, except Business, can access all 50+ themes and choose which suits them.
Q. Suppose We Would Like To Switch From One Theme To Another, Is It Possible?
A. You can change your theme anytime, without any extra charges. However, once you change theme, it will revoke all your changes to default theme settings. Therefore, we advise merchants to choose their store theme carefully before they start working on it.
Q. I Love The Templates, But Want To Customize Them. Can I?
A. Sure! Our templates are highly customizable. If you want us to do that for you, then the cost will be additional.
Q. How Many Products And Categories Can I Add On My Online Store?
A. You can add unlimited products, varying from plan to plan. As for the categories, you can unlimited categories and sub-categories in all plans.
Q. I Sell Women’s Clothes but I Want to Keep Different Price for Different Size of the Same Apparel. Can I Do This?
A. Yes. We have specialized feature which lets you set price based of different attributes. That means if your product of size ‘S’ costs Rs. 500 and ‘XL’ costs Rs. 550, so it will automatically change at the checkout, based on the size chosen by your customer.
Q. What are your offering in terms of website design?
A. In terms of design, we have multiple pre-designed templates which can be used for your website design.
Q. Can I use my own template?
A. No, You can’t use any external template. But if you want, we can provide you design as per your requirements, there will be some one time customization charges for the same. Other option is, you will be having a tool using which you can Add Your Own HTML/CSS codes and customize the design from your end.
Payment (Payment Gateway, COD)
Q. What Mode Of Payment Is Acceptable in My Store?
A. You can accept both online and Cash-On-Delivery payments. For secure online payments, we will integrate payment gateway in your stores, free of cost.
Q. How does Payment Gateway Work?
A. You can sign up for the payment gateway . For a successful payment gateway integration, you need to submit some documents like ID proof, address proof, bank details and company registration documents. You will avail of special low rates as a BuildaStore customer. Once your gateway is live, we will enable it for your online store. Your customer will see your website or company’s name on their account statement and there is no mention of BuildaStoreanywhere
Q. Which Payment Gateway Does BuildaStore Offer?
A. As recommended payment gateways, we offer Pay U and I Mojo . We will provide complete help in getting any of these payment gateways integrate on your online store at pre-negotiated TDR charges and integrate it with your online store for free. Other than these, we provide you the option to free integration of 15 payment gateways with your BuildaStore store.
Q. I Don’t Want To Use Payment Gateway? Can I Still Run My Online Store?
A. Yes. You can run your store using COD payment. However, we will recommend you to integrate payment gateway so that you can offer more payment options.
Automated Shipping (Logistics)
Q. What BuildaStore Offers For Logistics?
A. For smooth shipping of your products, BuildaStore offers you an automated shipping solution with Various Shipping Partners. Using this service, you can send your shipments anywhere in India . Through this, you can generate pickup, assign AWB number and print manifest, invoice & shipping label in just a few clicks.. You can also manage your orders easily on a single platform. And the major point is that the rates are pre-negotiated. Thus, you save money on your freight bills as well.
Q. Do You Provide Multi-Point Pickup?
A. Currently this feature is available only for Enterprise Customers.
Marketing & Sales
Q. Is my website Search Engine Optimized? Do I have to anything extra?
A. All BuildaStore themes are SEO optimized. Also, we offer you apps to take care of on-page SEO.
Q. What Is Sell On Facebook? Is There Any Cost Involved In This?
A. Sell On Facebook is an app through which you can list down your products on your Facebook page and sell directly. This way, you fans become your customers.
